People are more important than work, and I always show up fully, so here’s the how before showing you the what.
I’m a design leader and collaborator and I always show up living my values of Fun, Respect, and Influence. I create a positive space to generate the best work, respect the input and individual nature of others to bring in new perspectives and challenges. These values foster an environment to build influence across teams and products, and to teach others.
Nice to meet you. I’m Michael. 👋
20
👨🏻🏫 Years of Design Experience
A decade of Enterprise SaaS, a couple more in UX consulting, and many more in print, marketing, and branding.
Five
🏅 US Gov’t Patents
Some with machine learning at their core before AI was cool.
Two
😸 Giant Cats 😽
Eddie Teach, The Fearsome Pirate Blackbeard and his brother, Li’l Guillermo (Gizmo) van Helsing will likely show up on any video calls.
Six Selected Projects
-
Don't Ship Silos
The Salesforce Unified Conversation Platform seamlessly connects customers and businesses to enable richer, more humane engagement.
-
Meet Me Where I Am
Channel-Agnostic Structured Content for customers and Agents sends the right message, in the right format, at the right time, every time.
-
Make Your Case
When product leaders pushed a bad decision for cross-channel translation, even with good intent, designers have to honor what’s right for the user, and be respectfully convincing.
-
Speak to Your Audience
Vision work can be really cool, even if it’s unattainable. To make real change, decision makers need to see an undeniable benefit. Project Javelin Vision Initiative pushed product evolution through human value.
-
Add Features, Allow Focus
With the advent of RCS and expanding channel capabilities, the features available to Agents in messaging have become richer and more abundant, but that doesn’t mean the UI has to be a mess of buttons.
-
Center AI Around Humans
AI Assisted Self-Learning Knowledge Analytics automatically identifies what can be done to improve Knowledge content with a human in the loop always.
And a couple nice notes I’ve received from others.
“Your contributions in connecting dots, humanizing technology and bringing delight into the [north star vision] story made all the difference. It sparked comments from stakeholders like ‘A masterclass in story telling’. Thank you, Michael!”
— Service UX Teammate
“I will always be immensely grateful for getting to work along side you for so many years, especially being new to Product. You are such a talented, thoughtful, creative designer and just an incredible human being. You make hard work fun.”